Privacy Policy

HumanCare · Last updated November 2, 2026

HumanCare (“HumanCare,” “we,” “us,” or “our”) provides home health care services in and around the New York region. This Privacy Policy explains what information we collect through our website, humancareny.com, and by phone, email, and text message, how we use it, and the choices you have.

1. Information We Collect

When you contact us, request a free assessment, or apply for a job, you may provide:

  • Your name, phone number, and email address;
  • The content of your message and any details you choose to share about care needs;
  • Job application information, if you apply through our Careers page.

We also collect basic technical information, such as browser type, device type, and pages visited, through cookies and similar technologies.

Please do not submit sensitive health information through our website contact forms.

2. How We Use Your Information

  • To respond to your inquiries and schedule free assessments;
  • To provide, coordinate, and follow up on home care services;
  • To send text messages you have agreed to receive (see Section 3);
  • To review and respond to job applications;
  • To operate, secure, and improve our website; and
  • To comply with legal obligations.

3. Text Messaging (SMS)

If you provide your phone number and consent to receive text messages by checking the consent box on our website form, HumanCare may send you text messages about your inquiry and our services. Consent to receive text messages is not a condition of receiving services.

Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP. For help, reply HELP or contact us at info@humancareny.com or 718-435-1100.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties.

4. How We Share Information

We do not sell your personal information. We may share information with service providers who help us operate our website and business, such as hosting, email, and scheduling providers, who may use it only to perform services for us. We may also share information when required by law, or to protect the rights, safety, or security of HumanCare, our clients, or others. The sharing described in this section does not apply to text messaging opt-in data and mobile information, which are handled as described in Section 3.

5. Health Information

Health information we receive in connection with providing care is protected under applicable law, including HIPAA, and is handled in accordance with those requirements. This website Privacy Policy does not replace any notice of privacy practices we provide to clients.

6. Cookies and Third-Party Services

Our website may use cookies and similar technologies to keep the site working and understand how it is used. Our website may also link to or embed third-party services, such as maps. We are not responsible for their privacy practices.

7. Data Retention and Security

We keep personal information only as long as reasonably necessary for the purposes described in this policy and to meet legal and record-keeping requirements. We use reasonable administrative, technical, and physical safeguards to protect information, but no method of transmission or storage is completely secure.

8. Your Choices and Rights

You may request access to, correction of, or deletion of your personal information by contacting us. You can opt out of text messages at any time by replying STOP.

9. Children’s Privacy

Our website is intended for adults. We do not knowingly collect personal information from children under 13 through our website.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

11. Contact Us

HumanCare

768 39th St, Brooklyn, NY 11232

Phone: 718-435-1100

Email: info@humancareny.com